Promoter API

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Welcome to the Help Center and API Documentation. You'll find comprehensive documentation to help you start working with Promoter as quickly as possible.

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Best Practices and Tips

Basics of NPS Before Sending Surveys
Sending your first surveys
Survey Template Suggestions
Tips for Creating Tags
Tips for Handling Feedback
Deliverability Settings
When to create more than one campaign

Campaign Settings

Choosing a Contact Source
Choosing an Email Template
Contact List Selection
Send Time Options
Recurring Options
Additional Options
Survey Statuses
Edit campaign name
Ending a campaign
Send more surveys in a CSV campaign

Campaign Dashboards

Dashboard Overview
Filter by contact attributes
Organization Dashboard
Export campaign data

Contacts and Lists

Contact Attributes
Uploading contacts by CSV
Adding contacts to an existing list
Viewing a contact's profile
Bounced or unsubscribed contacts
Unsubscribe a contact

Email Templates

Email and Thank You pages
Available languages
Employee (eNPS) templates

Handling Feedback

Follow-up Actions
Delete feedback
Common Replies
Hot keys for following-up

Tags and Trends

Creating and applying tags
Trend Analysis
Tag Management

Account Settings

Invite Members
Billing History
Deliverability Settings
Cancelling your account
Setting your timezone
Survey Throttle
Current User of SendGrid
Weekly Digest

Integrations

API
Segment
Slack
Zapier
- Salesforce
- Intercom
Grow

FAQ's

FAQ's

Best Practices and Tips

Basics of NPS Before Sending Surveys
Sending your first surveys
Survey Template Suggestions
Tips for Creating Tags
Tips for Handling Feedback
Deliverability Settings
When to create more than one campaign

Campaign Settings

Choosing a Contact Source
Choosing an Email Template
Contact List Selection
Send Time Options
Recurring Options
Additional Options
Survey Statuses
Edit campaign name
Ending a campaign
Send more surveys in a CSV campaign

Campaign Dashboards

Dashboard Overview
Filter by contact attributes
Organization Dashboard
Export campaign data

Contacts and Lists

Contact Attributes
Uploading contacts by CSV
Adding contacts to an existing list
Viewing a contact's profile
Bounced or unsubscribed contacts
Unsubscribe a contact

Email Templates

Email and Thank You pages
Available languages
Employee (eNPS) templates

Handling Feedback

Follow-up Actions
Delete feedback
Common Replies
Hot keys for following-up

Tags and Trends

Creating and applying tags
Trend Analysis
Tag Management

Account Settings

Invite Members
Billing History
Deliverability Settings
Cancelling your account
Setting your timezone
Survey Throttle
Current User of SendGrid
Weekly Digest

Integrations

API
Segment
Slack
Zapier
- Salesforce
- Intercom
Grow

FAQ's

FAQ's

API Documentation

Introduction
Authentication
Error Codes
Data Policy

Contacts

post
Survey a contact
post
Update a Contact
post
Unsubscribe a contact
get
Get contact
get
Get contact by id
post
Remove a contact

Feedback

get
Get feedback
get
Get feedback by id
delete
Delete feedback
put
Close feedback
post
Reply to feedback
get
Forward feedback
post
Tag feedback
post
Create feedback

Contact Lists

get
Get contact lists

Metrics

get
Get metrics
get
Get metrics by id

Common Replies

get
Get common replies
post
Create a common reply
delete
Delete a common reply

Webhooks

post
Webhooks